Customer Experience Innovation (SF - Manager)
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2025052537
S$420
Original: S$840
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About This Course
In this module, participants learn how to develop insights and methods to enhance customer experience by identifying and mapping the organisation's current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating and implementing proposed improvements.
What You'll Learn
The module will cover the following areas:
- Understanding customer experience
- Analysing the components of customer journey map
- Gathering market intelligence
- Recognising gaps in the customer experience
- Implementing an enhanced customer experience
- Understanding customer experience
- Analysing the components of customer journey map
- Gathering market intelligence
- Recognising gaps in the customer experience
- Implementing an enhanced customer experience
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy; and
- With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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