Customer Experience Innovation (SF - Manager) [Synchronous E-Learning]
About This Course
In this module, participants learn how to develop insights and methods to enhance customer experience by identifying and mapping the organisation's current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating and implementing proposed improvements.
What You'll Learn
- Understanding customer experience
- Analysing the components of customer journey map
- Gathering market intelligence
- Recognising gaps in the customer experience
- Implementing an enhanced customer experience
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy; and
- With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector
For E-Learning classes at SIRS, participants MUST have the following:
• Laptop / desktop computer
• Stable WIFI
• Webcam (external or built-in)
• Earpiece / headphone with microphone