Service Leadership (SF - Operations Manager)
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2025052539
S$835
Original: S$1,670
Save S$835
About This Course
This module aims to equip senior managers and leaders on how to design and create customer-centric strategies, while fostering a customer-centric service culture in the organisation. As champions and advocates of the organisation’s service excellence ethos, they will gain the necessary skills and knowledge to lead and implement service excellence strategies in line with the organisation’s direction and market trends.
What You'll Learn
Develop the ability to create and promote a customer-centric culture within the organisation, design customer focused strategies to deliver and champion the organization's service excellence ethos, and foster great customer experience.
The course covers the following:
- Components of an organisation’s customer focused strategy that champions the service excellence ethos
- Methods to advocate the service excellence ethos to internal stakeholders
- Techniques to evaluate effectiveness of customer-focused strategy
- Analysis of market trends and identification of opportunities
- Approaches to fostering a customer-centric organisational culture
The course covers the following:
- Components of an organisation’s customer focused strategy that champions the service excellence ethos
- Methods to advocate the service excellence ethos to internal stakeholders
- Techniques to evaluate effectiveness of customer-focused strategy
- Analysis of market trends and identification of opportunities
- Approaches to fostering a customer-centric organisational culture
Entry Requirements
GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 7 for Reading, Listening and Numeracy; and
With at least 3 years senior managerial working experience in retail or Professional, Managers, Executives and Technicians (PMETs) position in non-retail sector
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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