Service Excellence (SF - Operations Manager) [Synchronous E-Learning]
About This Course
This programme will allow participants to establish and leverage value creating strategic partnerships to create new customer experience.
By following a practical and comprehensive ‘6-Steps Partnership Process’, participants will learn how to bring their Service Innovation ideas from vision to reality. They will learn useful knowledge and skills on how to plan, present and execute their ideas to create winning partnerships and jointly deliver Service Excellence.
What You'll Learn
• Appreciate and identify ‘Win-Win-Win’ partnerships
• Understand the ‘6-Step Partnership Process’
• Sell to influence and win over partnerships
• Lead, plan and execute a ‘Service Excellence’ project.
• Develop skills to manage relationship & strengthen collaboration
Entry Requirements
GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 7 for Reading, Listening and Numeracy; and
With at least 3 years senior managerial working experience in retail or Professional, Managers, Executives and Technicians (PMETs) position in non-retail sector
For E-Learning classes at SIRS, participants MUST have the following:
•Laptop / desktop computer
•Stable WIFI
•Webcam (external or built-in)
•Earpiece / headphone with microphone