Internationalisation Series: New York Retail Excellence - Driving Innovation, Customer Loyalty and Engagement

About This Course

As one of the world's retail capitals, New York offers a unique backdrop for exploring the evolving landscape of customer engagement and experience. In today’s fast-paced market, where consumer expectations are continually shifting, it is imperative for retail businesses to not only adapt but also innovate in order to thrive. This programme is designed for retail professionals eager to deepen their understanding of what drives customer loyalty and engagement. Participants will benefit from a comprehensive curriculum that combines expert insights from leading retailers with practical, real-world applications. Additionally, they will have the opportunity to visit some of New York’s most innovative retail spaces. These site visits will provide invaluable insights into how successful retailers are redefining the shopping experience, utilising cutting-edge technologies, and implementing best practices in customer engagement. By the end of the programme, participants will be equipped with actionable strategies and fresh perspectives to create memorable retail experiences that not only attract customers but also foster long-term loyalty in a competitive marketplace.