Effective Service Leadership with Enneagram
About This Course
This course is targeted at any professionals in any sector who want to learn how to enhance their leadership effectiveness, drive customer-centric service excellence, and sustain high-performance teams through personality-driven leadership approaches. In today's fast-paced and customer-driven business environment, leaders must go beyond traditional management techniques to understand how different personality types influence leadership styles, team dynamics, and service quality. The Enneagram Framework provides a powerful tool for leaders to develop deeper self-awareness, adapt their leadership strategies, and create an engaged and high-performing workforce.
What You'll Learn
Learning Outcome 2: Foster a customer-centric environment and align team efforts towards service excellence.
Learning Outcome 3: Evaluate team performance to determine necessary follow-up actions for continuous improvement.
Entry Requirements
Aged 21 and above
Have basic computer literacy Level 2
Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience;
Have an understanding and working knowledge of sales and marketing principles/practices and
Have an English language proficiency equivalent of higher of any of the following - GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.