Fast Track Crisis Management
About This Course
Fast Track Crisis Management is a comprehensive course designed to empower professionals with essential skills for managing organisational crises effectively and systematically. This course focuses on developing robust command structures and implementing strategic response frameworks that protect business operations during critical situations.
Throughout the programme, you will learn to establish clear lines of authority, allocate resources efficiently, and create detailed implementation plans for crisis management. The course emphasises practical skills in developing comprehensive response protocols and business continuity strategies through hands-on scenario exercises.
A significant portion of the course covers documentation practices and business restoration processes. You will master the creation of thorough crisis documentation frameworks and learn to design effective return-to-normal operations procedures that optimise resource utilisation during recovery phases.
The final component focuses on strategic crisis communication, where you will develop expertise in crafting stakeholder communication plans. You will learn to create message templates and establish delivery protocols that ensure clear, timely, and effective communication during crisis events.
This course is particularly valuable for managers, team leaders, and professionals responsible for organisational resilience and business continuity. Upon completion, you will possess the knowledge and practical skills to implement comprehensive crisis management systems that protect your organisation's operations and reputation.
What You'll Learn
You'll discover how to create comprehensive response frameworks that seamlessly integrate with business continuity plans and recovery strategies. The course covers critical information management systems, teaching you to maintain accurate documentation and implement real-time incident reporting procedures.
You'll gain expertise in business restoration planning, including resource optimisation strategies and effective return-to-normal operations procedures. Additionally, you'll master strategic crisis communication, learning to develop targeted stakeholder messages and manage their delivery across multiple platforms.
Throughout the course, practical exercises will help you apply these skills in realistic scenarios, preparing you for real-world crisis situations.
Learning Outcomes:
LO1: Establish a crisis management command structure blueprint, demonstrating operational roles and resource allocation protocols through a detailed organizational chart and implementation plan.
LO2: Develop a comprehensive crisis response and recovery plan, incorporating business continuity strategies and demonstrating through a simulated crisis scenario exercise.
LO3: Create a crisis documentation framework and demonstrate its implementation through a crisis event case study.
LO4: Design a business restoration plan incorporating resource optimization strategies, demonstrated through a detailed return-to-normal operations manual.
LO5: Formulate a crisis communication strategy, demonstrated through development of a stakeholder communication plan with message templates and delivery protocols.
Entry Requirements
• 21 years and above
• At least one month work experience in a sales capacity
• Speak, write, listen and read English at a proficiency level not lower than the Workplace Literacy (WPL) Level 6, and at a Workplace Numeracy Level 5
• At least a diploma or equivalent