Impactful Leadership Framework
About This Course
This WSQ Impactful Leadership Framework training equips current and aspiring leaders with the mindset, tools, and practical skills to lead high-performing, service-oriented teams. Centred around four key pillars—Self Leadership, People Development, Problem Solving, and Measure & Vision—this course empowers leaders to align team behaviours with the organisation’s values, mission, and long-term vision. Learners will explore the essentials of setting a strong leadership foundation, fostering growth in others, and encouraging service excellence.
Participants will also gain expertise in evaluating team performance using relevant metrics, identifying areas for improvement, and proposing data-driven solutions. Emphasis is placed on cultivating a customer-centric service culture, promoting accountability, and developing strategic thinking through practical leadership tools. This course is ideal for professionals seeking to lead with impact, influence positive change, and build high-performance teams in a competitive service environment.
What You'll Learn
LO1: Recognise leadership responsibilities that align team practices with the organisation’s vision, mission, and values.
LO2: Promote a service culture by encouraging team behaviours that reflect customer-focused values and service excellence.
LO3: Analyse team performance metrics to identify improvement areas and recommend actionable follow-up steps.
Course Outline:
Topic 1: The Impactful Leadership Framework - 4 pillars
Topic 2: Pillar A - Self Leadership
Topic 3: Pillar B - People Development
Topic 4: Pillar C - Problem Solving
Topic 5: Pillar D - Measure & Vision
Entry Requirements
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience