Effective Customer Engagement
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2025055101
S$225
Original: S$450
Save S$225
About This Course
- Importance of one’s role in the service value chain
- Information commonly sought by customers
- Verbal and non-Verbal communication
- Build relationship with team members
- Identifying service performance issues
- Proper customer resolution
What You'll Learn
This course provides participants with a deep understanding of the service value chain, their individual roles within it, and how their contributions align with the organization’s vision, mission, and values. Through interactive discussions and practical case studies, participants will explore how personal awareness and adherence to service standards drive positive customer experience.
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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