Service Excellence: Your Most Critical Success Factor
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2025055983
S$126
Original: S$420
Save S$294
About This Course
In today’s competitive landscape, delivering exceptional service is a critical success factor for any organization. Service Excellence: Your Most Critical Success Factor equip participants with the tools to analyse their service delivery through the lens of a Service SWOT framework.
Participants will identify internal strengths and weaknesses, recognize external opportunities and threats, and develop actionable strategies to enhance service performance.
Through practical case studies, group activities, and hands-on exercises, this course empowers individuals to create a customer-centric approach to service excellence while addressing challenges with confidence.
What You'll Learn
At the end of the course, learners will be able to:
1. analyse the current strengths, weaknesses, opportunities, and threats (SWOT) of one's service delivery using structured frameworks.
2. develop actionable strategies to leverage strengths, address weaknesses, seize opportunities, and mitigate threats to enhance service excellence.
3. evaluate the effectiveness of service improvement strategies by applying service benchmarks and customer feedback tools.
1. analyse the current strengths, weaknesses, opportunities, and threats (SWOT) of one's service delivery using structured frameworks.
2. develop actionable strategies to leverage strengths, address weaknesses, seize opportunities, and mitigate threats to enhance service excellence.
3. evaluate the effectiveness of service improvement strategies by applying service benchmarks and customer feedback tools.
Entry Requirements
Basic English Proficiency
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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