Design Thinking for Innovation and Business Growth [Classroom Facilitated, Asynchronous E-Learning]
About This Course
Retail businesses face continuous challenges in meeting customer needs, especially in the face of digital disruption and shifting customer expectations. To address these demands, retailers can benefit from adopting design thinking—a powerful, human-centred approach that fosters innovation and enables adaptability in an ever-evolving landscape.
This module immerses learners in design thinking’s structured methodology, used by leading organisations worldwide to uncover user needs and develop impactful solutions. Through activities such as defining and reframing problems, generating creative ideas, and building prototypes, participants will gain practical techniques for addressing complex challenges with effective, innovative solutions.
Learners will develop essential skills in problem framing, ideation, prototyping, and solution validation, enhancing their creativity, problem-solving abilities, and collaborative skills. They will learn how to identify opportunities for service improvement and business growth, as well as how to nurture people development within an organization. By gaining these competencies, participants will be empowered to apply a systematic approach to innovation that can reshape traditional thinking patterns and unlock new perspectives.
What You'll Learn
1. identify the principles and practices of design thinking.
2. apply a human-centred approach to understand and discover users' needs and desires.
3. use problem-framing techniques to define and reframe problems, recognising and identifying new business opportunities.
4. apply ideation techniques for practical problem-solving, creativity, communication, and collaboration.
5. apply prototyping concepts to test and validate solutions.
Entry Requirements
Basic English Proficiency and Digital Literacy