Client and IT Service Management (Synchronous e-learning)
Training Provider: NATIONAL UNIVERSITY OF SINGAPORE
Course Reference: TGS-2025056415
S$638
Original: S$1,275
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About This Course
Upon completion of this course, participants would be able to:
• understand best practices for the delivery and management of information technology application services offered by ITIL
• define broad requirements for client services and IT application support and operations
• support the delivery and management of client services and operations
• manage service providers in providing client services and operations
What You'll Learn
This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practices for IT Service Management – namely Information Technology Infrastructure Library (ITIL) – for delivering IT-enabled client applications and infrastructure services. Participants will learn how to use ITIL to leverage digital technologies to co-create value with customers, drive business strategy and propel digital transformation.
Entry Requirements
Diploma
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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