Service Planning and Implementation (Level 3) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2017501505
S$360
Original: S$720
Save S$360
About This Course
The objective of the programme is to impart to learners the skills and competencies to manage service operations in accordance to organisational guidelines to achieve service excellence.
What You'll Learn
• Resources requirements for service delivery
• Deploy resources according operations plan
• Work with various support / contact centres
• Monitor workload allocation
• Cater to high volume customer situations
• Implement service operations
• Resolve performance issues
• Monitor feedback from customers and team
• Deploy resources according operations plan
• Work with various support / contact centres
• Monitor workload allocation
• Cater to high volume customer situations
• Implement service operations
• Resolve performance issues
• Monitor feedback from customers and team
Entry Requirements
Min Primary School
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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