PWM-Cleaning: Supervise Service Operations (SF)
Training Provider: FOCUS LEARNING CENTRE PTE. LTD.
Course Reference: TGS-2019500643
S$255
Original: S$510
Save S$255
About This Course
This course is only for the PWM workers in the PWM-Cleaning Sector.
It is aimed to Certify existing managerial personnel in the cleaning workforce
Prepare supervisors who have the potential to be promoted
What You'll Learn
At the end of the course, the learner is able to acquire:
The key component of service operations plan
The process for developing plans for service operations plan
The principles for managing resources for service operations
The types of resources that supports quality service delivery
Interpret contract requirement to translate into targets for staff
The principles of effective communication and briefing of staff
The methods for acknowledging excellent service performance
The types of problems that occur in service operations
The problem solving techniques
The techniques of getting feedback from customers and staff
The techniques for monitoring and evaluating customer service against service criteria
The types of service criteria
The critical factors in achieving service targets
The monitoring method and criteria to evaluate the effectiveness of customer service operations
The key component of service operations plan
The process for developing plans for service operations plan
The principles for managing resources for service operations
The types of resources that supports quality service delivery
Interpret contract requirement to translate into targets for staff
The principles of effective communication and briefing of staff
The methods for acknowledging excellent service performance
The types of problems that occur in service operations
The problem solving techniques
The techniques of getting feedback from customers and staff
The techniques for monitoring and evaluating customer service against service criteria
The types of service criteria
The critical factors in achieving service targets
The monitoring method and criteria to evaluate the effectiveness of customer service operations
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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