Product Advisory (Level 1) (SF)

About This Course

At the end of the modules, the learners will be able to attain the abilities and knowledge to perform the following
1. The learner is able to establish customer’s buying requirements by asking open and closed questions and apply listening techniques
2. The learner is able to recommend products to customers based on the requirements established
3. The learner is able to provide product information such as brands, country of origin, products features and promotion information that may assist customer is making the buying decision
4. The learner is able to demonstrate the product or present the product for the customer to test and try
5. The learner is able to address concerns and enquiries raised by the customer
6. The learner is able to provide product care information and recommend complementary and peripheral products to the customer
7. The learner is able to apply methods to close the sales to the satisfaction of the customers