Handle Service Challenges (Level 1) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2019503665
S$125
Original: S$250
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About This Course
The aim of the programme is to impart skills and competencies to respond to challenging service situations according to service recovery procedures and escalate unresolved service challenges
What You'll Learn
Understand Service Challenges
Importance of Responding to Service Challenges
Understand Service Challenge Triggers
Recognise Service Challenges
Respond to Service Challenges
Handle Difficult Customers
Apply Service Recovery
Escalate Unresolved Service Challenges
Importance of Responding to Service Challenges
Understand Service Challenge Triggers
Recognise Service Challenges
Respond to Service Challenges
Handle Difficult Customers
Apply Service Recovery
Escalate Unresolved Service Challenges
Entry Requirements
MIn Primary School
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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