Service Excellence (Level 1) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2019503703
S$160
Original: S$320
Save S$160
About This Course
The aim of the programme is to impart skills and competencies to equip oneself with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience
What You'll Learn
Good Customer Service
Understanding Customers
Demonstrating GEM Service Qualities
Understanding GEM Service
Creating Service Experience
First Impression
Keys to Success in Projecting a Professional Image
Exceed Expectations through Creative Communication
Offer Personalised Service
Offer Personalised Information
Providing Feedback for Service Improvement
Understanding Customers
Demonstrating GEM Service Qualities
Understanding GEM Service
Creating Service Experience
First Impression
Keys to Success in Projecting a Professional Image
Exceed Expectations through Creative Communication
Offer Personalised Service
Offer Personalised Information
Providing Feedback for Service Improvement
Entry Requirements
Min Primary School
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
This programme will impart to learners the ability to use effective communication techniques to inte...
This module at operations level aims to impart competencies to learners to comply with workplace saf...
On completion of this module, learners will be able to apply 5S techniques to their own job and work...