• Establish working relationships with network members to improve knowledge sharing and network opportunities
• Pursue collaborative opportunities that will support beneficial outcomes
• Build trust and enhance commitment
• Develop systems and processes that support organizational diversity strategies
• Monitor the implementation of systems and processes to support workforce diversity
• Adjust interpersonal style to the social and cultural business context
• Identify and act on possible causes or sources of conflict
• Negotiate issues to reach mutually acceptable outcomes
• Review the effectiveness of the conflict resolution strategies
• Take action to prevent the recurrence of conflict
• Facilitate information exchange among network members to support organizational and team priorities
• Develop an action plan for self-improvement
What You'll Learn
In the extremely competitive, fast-paced, turbulent and borderless world of today, an organization’s overall effectiveness is largely dependent on how people of diverse backgrounds, cultures, motivational needs, personality profiles and values work cohesively as a corporate team. It is widely acknowledged by many CEOs that strategy, structures and systems are relatively easier to manage than human processes which involve human emotions, motivational needs and habits. Collaborative spirit has to transcend localized enclaves forging strong bonds with internal as well as external stakeholders in an interdependent environment. Work processes usually cut across functional boundaries involving work teams with distinct accountabilities. Consequently, disagreements and conflicts tend to occur at the workplace especially at the interface hotspots. Resolution of conflict has to be done professionally to avoid dysfunctional effects.
Entry Requirements
Lower sec education (completed secondary sch w/o N or O level pass)