Service Challenges
Training Provider: SINGAPORE INSTITUTE OF HOSPITALITY
Course Reference: TGS-2019504309
S$160
Original: S$320
Save S$160
About This Course
To equip staff with skills and knowledge to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers that may lead to possible service challenges, applying service recovery procedures in accordance to organisation guidelines and procedures to escalate unresolved service challenges
What You'll Learn
1. Recognise triggers in the service environment that may lead to potential service challenges
2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
3. Escalate unresolved service challenges in accordance with the organisation guidelines
2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
3. Escalate unresolved service challenges in accordance with the organisation guidelines
Entry Requirements
secondary or N level education
Performing customer service job
Able to write and read English
Course Details
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