Respond to Service Challenges (Synchronous e-learning)
Training Provider: CARETECH168 LLP
Course Reference: TGS-2019504532
S$125
Original: S$250
Save S$125
About This Course
1. Recognise triggers in the service environment that may lead to potential service challenges
2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
3. Escalate unresolved service challenges in accordance with the organisation’s guidelines
What You'll Learn
Reasons of Angry/Frustrated Customers, Service Recovery, Making Customers Loyal to Service Provider
Course Details
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