Service Excellence (Level 3) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2019504645
S$125
Original: S$250
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About This Course
The aim of the programme is impart skills and abilities to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service
opportunities and escalated service challenges.
What You'll Learn
Build Confidence
1.Enhance knowledge of products and services
2. Enhance knowledge of customer profile
3. Establish customer rapport
Build Relationship
4. Provide post-sales follow up
5. Respond to service opportunities
6. Respond to escalated service challenges
1.Enhance knowledge of products and services
2. Enhance knowledge of customer profile
3. Establish customer rapport
Build Relationship
4. Provide post-sales follow up
5. Respond to service opportunities
6. Respond to escalated service challenges
Entry Requirements
Minimal Primary School education and above
Able to converse in English or WPLN Read, Speak Level 3 or equivalent
Age 16 years and above
Preferably with at least 2 years of experiences in any service-related industry
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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