Service Information and Results (Level 3) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2019504656
S$160
Original: S$320
Save S$160
About This Course
At the end of the course, learners will be able to manage service quality and customer satisfaction in an organisation and monitor service performance levels
What You'll Learn
Service Quality
Monitor service standard
Assess service gaps
Drive corrective actions to address gaps
Customer Satisfaction
Monitor service performance
Communicate service performance to team
Motivate team to achieve excellence
Monitor effectiveness of actions taken
Monitor service standard
Assess service gaps
Drive corrective actions to address gaps
Customer Satisfaction
Monitor service performance
Communicate service performance to team
Motivate team to achieve excellence
Monitor effectiveness of actions taken
Course Details
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