Improving Customer Retail Experience & Engagement through Digital Means - Synchronous elearning
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2020513393
S$90
Original: S$300
Save S$210
About This Course
In this digital transformation landscape, retailers are introducing technologies and applications to create seamless shopping experience for customers through an omnichannel approach covering all the different physical, digital and communications touchpoints, such as virtual mirror, online store and social media platform like FB and Instagram. This short course will equip learners with the knowledge and skills required to add value to the retail value chain with the right customer-oriented and service mind-sets and processes. Learners will be able to improve performance in creating an experiential and engaging shopping experience for customers in this digital age.
What You'll Learn
In this digital transformation landscape, retailers are introducing technologies and applications to create seamless shopping experience for customers through an omnichannel approach covering all the different physical, digital and communications touchpoints, such as virtual mirror, online store and social media platform like FB and Instagram. This short course will equip learners with the knowledge and skills required to add value to the retail value chain with the right customer-oriented and service mind-sets and processes. Learners will be able to improve performance in creating an experiential and engaging shopping experience for customers in this digital age.
Course Details
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