PWM-Cleaning: Customer Management (PQS L1)
Training Provider: BESPOKE SOLUTION TRAINING CONSULTANCY PTE. LTD.
Course Reference: TGS-2021002357
S$90
Original: S$180
Save S$90
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector. This course is designed for employer-sponsored Cleaning Crew from licensed cleaning businesses providing cleaning services at commercial and industrial premises and public areas; as well as self-sponsored Individuals considering a career in the cleaning / Environmental Services industry as Cleaning Crew.
What You'll Learn
Participants will be able to identify the needs of customers and their expectations; perform measures to address customers’ urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.
Entry Requirements
Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.
Course Details
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