Service Planning and Implementation (Level 1)

Service Excellence will complement our product offering to our target customers, specifically in Retail and Services sector, to address the fundamental issue “Why must I provide excellent service?” from both organisation and individual perspective. Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly. This module can help many businesses, including our clients put their Service Vision into practice, at a personal level, for each service staff.

We have an existing pool of clientele in Retail and Services industry who wishes to enhance on their organisation’s service standards and groom service professionals with the skills and competencies for this module. Service Planning and Implementation Level 1 is essential because Carrie Academy International believe that it is critically important for workers in the Retail and Services sector to recognise the role that one plays in the service value chain, by utilising organisational service operations resources and communicate effectively in the team, so as to escalate and follow up with action on the service performance issues that affect the organisation’s service standards for improvement a service excellence.

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