PWM-Retail: People and Relationship Management (Level 1)
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
1. Recognise the importance of inclusiveness when working in a diverse service environment
2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment
3. Demonstrate resilience when faced with challenges in a diverse service environment
4. Monitor own actions in handling diversity in the diverse service environment
What You'll Learn
Entry Requirements
Learners are assumed to:
a) be above 18 years of age
b) Course brochure will be provided to learner to explain on the course entry requirement. Screening will be done during registration to ascertain that the learner is able to listen, read, speak and write English at a proficiency level not lower than WPLN level 2.
c) Have knowledge on own work role and corresponding responsibilities.
d) Have an understanding of the organisation’s product and service offering.
e) Have an understanding of the organisation’s structure, standard operating procedures and guide-lines on customer service.
f) Have developed Listening and Speaking of Basic English but weak on reading/ weak will be al-lowed to join the class. Trainer to use simple English to communicate.