HDSS Apply Human Behaviour Concepts to Facilitate Social Service Practice (Classroom & Synchronous)
About This Course
By the end of the course, learners will be able to:
1. Relate theoretical concepts of human behaviour to understand how clients develop and interact
2. Illustrate the impact of internal and external influences on the development of human behaviour
3. Examine the impact of human life span development stages on human behaviour
4. Relate how changes affect human behaviour
5. Select the appropriate intervention support to assist clients
What You'll Learn
Entry Requirements
• Have a basic knowledge of the overview of the social service
• Be able to apply communication techniques suited to working with a range of clients
• Know the general practices of Workplace Safety and Health (WSH)
• Have general problem-solving and decision making skills
• Have basic language / dialects skills relevant to clients’ target group
• Understand the principles and procedures for respecting confidentiality and privacy according to the organisation and the clients
• Understand the principles and procedures for gaining informed consent from clients
• Be able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
• Be able to use numeracy skills at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Numeracy (WPN) Level 5
• Have basic Information and Communications Technology (ICT) skills