ACSS: Understanding Group Dynamics and Working with Volunteers
About This Course
Master group facilitation and volunteer management skills for effective community engagement in social services.
This course is designed for entry level staff, mid-career professionals exploring or transitioning into the social service sector, and retirees seeking to contribute meaningfully to the social service sector. Whether you're beginning your journey in social services, changing career paths, or looking to apply your life experience in service of others, this programme will equip you with the foundation knowledge and practical skills in volunteer orientation and training, volunteer risk management, as well as group dynamics and conflict resolution.
This course aims to equip learners with the knowledge and skills to plan effective volunteer orientation and training programmes, manage volunteers. foster healthy group dynamics, provide constructive feedback, and apply basic conflict resolution techniques with volunteers. These skills will be honed through authentic case scenarios, facilitated group discussions, and role plays.
What You'll Learn
1. Apply knowledge of volunteer programmes and components of orientation for planning effective volunteer onboarding
2. Explain the steps needed to organise a training programme for volunteers
3. Apply organisational policies and codes of practice to uphold the performance standards in volunteer management
4. Execute risk management protocols across different volunteer groups
5. Use feedback effectively to develop volunteers and improve volunteer programmes
6. Facilitate healthy group dynamics in volunteer management using established principles
7. Demonstrate effective communication and conflict management techniques in managing volunteer groups
Entry Requirements
• Minimum academic qualifications - NITEC in Community Care and Social Services
• Grade of C6 for GCE 'O' level English (or equivalent) or English proficiency at Employability Skills System (ESS) Literacy Level 5
• Able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5.
• Able to use numeracy skills at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Numeracy (WPN) Level 5.
• Have basic Information and Communications Technology (ICT) skills for Assessment and blended learning components
• Minimum working experience of 2 years