Specialist Diploma in Service Experience Design & Innovation
About This Course
This course comprises 2 PDCs, they are:
(1) PDC1: Customer Focused Innovation comprises of the following modules:
a) Business Organisation & Service Design - 30 Hours
b) Experience Mapping Techniques - 45 Hours
c)Design Thinking & Innovation - 30 Hours
d) User-Centric Design -45 Hours
(2) PDC2: Experience Design & Management comprises of the following modules:
a) Service Marketing & Customer Behaviour - 30 Hours
b) Experiential Design - 45 Hours
c) Organisational Communication - 30 Hours
d) Design Project - 45 Hours
What You'll Learn
Service Experience Design, an increasingly prominent field, emphasizes thoughtful experiences through a comprehensive and systematic approach. This interdisciplinary practice seeks to train individuals, whether from design or non-design backgrounds, to become Design Enablers for the future workforce.
Entry Requirements
A diploma from a local Polytechnic, ITE, or other IHLs in any relevant disciplines.
Applicants who do not meet the entry requirements may be considered for admission to the course based on:
(i) Evidence of at least 5 years of relevant working experience; or
(ii) Supporting evidence of competency readiness.
Suitable applicants who are shortlisted may have to go through an interview and/or entrance test(s). The Polytechnic reserves the right to shortlist and admit applicants.