Service Excellence Essentials
Training Provider: THE SCHOOL OF MAKE-UP PTE. LTD.
Course Reference: TGS-2022012138
S$268
Original: S$535
Save S$268
About This Course
LO1: Define customers and their needs and expectations
LO2: Project a professional image and persona
LO3: Communicate effectively with customers
LO4: Create a positive customer experience through customization and personalization
LO5: Manage feedback to enhance customer experience
What You'll Learn
Service Excellence, besides being applicable to Retail and F & B, actually cuts across most industries. Businesses with products and/or service to sell, needs to understand about Service Excellence.
This course is to enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mind-set to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
Any industry or sector that has customers will need to spend time and efforts training their staff in Service Excellence. When customers have a positive experience with a particular business entity, it is highly likely that they will not only return themselves, but they will return with their friends and connections and bigger purchasing power!
This course is to enable learners to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence. Learners will be able to equip themselves with the mind-set to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
Any industry or sector that has customers will need to spend time and efforts training their staff in Service Excellence. When customers have a positive experience with a particular business entity, it is highly likely that they will not only return themselves, but they will return with their friends and connections and bigger purchasing power!
Entry Requirements
The Learners are expected to be:
• Age of 18 years and above
• English proficiency level equivalent to Grade C6 of GCE ‘O’ Level English; or
• Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level 3.
Course Details
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