Modular Certificate in Service Management (part of Diploma in Business Practice (Customer Relationship & Service Management))
About This Course
Modular Certificate in Service Management (MC4 of Diploma in Business Practice (Customer Relationship & Service Management)) aims to equip the learners on the following subject matter:
• Service Management (30 hours)
• Managing Innovation in Services (30 hours)
• Customer Experience Design (30 hours)
• Customer Experience Management (30 hours)
• Business Process Management (30 hours)
• Outsourcing Management (30 hours)
What You'll Learn
Entry Requirements
Applicants with any of the following qualifications are invited to apply for the course:
1. Minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience;
2. NITEC with GPA ≥ 3.5 OR
GPA ≥ 3.0 and at least 1 year of relevant working experience;
3. Higher NITEC with GPA ≥ 2.0 OR
GPA ≥ 1.5 and at least 1 year of relevant working experience;
4. NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience;
5. Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience;
6. Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
7. Others - At least 2 years relevant work experience (subject to interview/assessment).
Recognition of Prior Learning (RPL)
Applicants who do not meet the entry r