Post-Diploma Certificate in Community Pharmacy (part of Advanced Diploma in Pharmaceutical Sciences)
About This Course
Post-Diploma Certificate in Community Pharmacy (part of Advanced Diploma in Pharmaceutical Sciences) covers the following modules and has a total of 150 hours of training.
Post-Diploma Certificate in Community Pharmacy (prescribed electives 3 of 3):
Module 1: Customer Relationship Management (30 hours)
Module 2: Retail Sales Strategies (30 hours)
Module 3: Retail Merchandising (45 hours)
Module 4: Community Pharmacy Project (45 hours)
What You'll Learn
It aims to prepare the students on the following:
1. Principles in managing customer relationship management. Issues related to the challenges of developing and managing customer relationships will be covered.
2. Basic selling skills. The strategic selling model will be used to illustrate various selling strategies. The module will also equip participants with techniques of soft selling such as negotiating buyers’ concerns and closing the sale and apply these skills in a retail pharmacy.
3. Principles in interior store design and merchandise presentations. Display concepts in relation with display elements and components will be covered.
Entry Requirements
The minimum entry requirement is:
• Diploma in Pharmaceutical Science(s)/ Pharmacy Science from a local polytechnic, ITE, or other IHLs.
• For participants who do not hold the aforementioned qualification, they must possess a diploma, passed the Certified Pharmacy Technician Course (CPTC) conducted by the Pharmaceutical Society of Singapore (PSS) and have at least 2 years of relevant working experience (i.e. working in a pharmacy as a pharmacy assistant / pharmacy technician).
Applicants who do not have the necessary educational qualifications but have substantial relevant working experience will be considered on a case-by-case basis.