WSQ Customer Service Excellence (Level 1) (Classroom and Asynchronous e-Learning)

About This Course

Following are the course objectives.
• Understand and recognise the types of customers and triggers in the service environment that may lead to potential service challenges.
• Understand customer needs and expectations and cater to a diverse range of customers and their needs and expectations.
• Understand the qualities and characteristics of a service professional and demonstrate a professional image and persona of a service professional.
• Understand the importance of go-the extra- mile for service to oneself and the organisation
• Understand different methods to exceed customer expectations.
• Understand the principles of effective communication and demonstrate effective communication skills when interacting with customers and escalating unresolved service challenges.
• Understand and demonstrate the methods to escalate areas of improvement and service challenges through proper escalation channels.
• Create a positive customer experience by offering personalised service where possible.

Course fees displayed are eligible for course fee funding support by SkillsFuture Singapore (SSG). Please note that additional fees that apply are not covered by SSG subsidies or SkillsFuture Credits. For a complete breakdown of all course fees, please visit the At-Sunrice (ASR)’s website or contact ASR directly at [email protected] or 6416 6688.