Service Excellence (Synchronous E-Learning)
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2023019352
S$290
Original: S$580
Save S$290
About This Course
This course aims to help working professionals better understand customer needs and deliver an effective customer experience to achieve service excellence.
What You'll Learn
The course content includes:
1. Factors that contribute to Service Excellence
2. Identifying different types of Customers
3. Customer Needs Analysis
4. Identifying service gaps and methods of Service Recovery
5. Achieving Service Excellence through one's behaviour, responses, identifying customer's issues, improving service standards, exceeding customer's expectations and maintaining relationships with customers.
1. Factors that contribute to Service Excellence
2. Identifying different types of Customers
3. Customer Needs Analysis
4. Identifying service gaps and methods of Service Recovery
5. Achieving Service Excellence through one's behaviour, responses, identifying customer's issues, improving service standards, exceeding customer's expectations and maintaining relationships with customers.
Entry Requirements
Basic written and spoken proficiency in English or Mandarin Language
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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