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PWM-Cleaning: Customer Management (Level 1) AOP

Training Provider: BESPOKE SOLUTION TRAINING CONSULTANCY PTE. LTD.
Course Reference: TGS-2023038883
S$58
Original: S$115
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About This Course

1. This course is only for the low wage workers in the PWM-Cleaning Sector.
2. This course is the Assessment-Only-Pathway (AOP) mode for the TSC Course: EVS-CFC-1005-1.1. Customer Management-1.
3. This Statement of Attainment (SOA) is accepted by NEA as a Core module for Cleaners (Level 1).
4. Bespoke shall evaluate AOP requests based on request's feasibility and fulfilment of terms and conditions, which include:
- Only employer-sponsored learners will be accepted; and Learners must have minimum two months of relevant work experience in the cleaning industry; and have attended relevant in-house / on-the-job training. Employers hold the responsibility of preparing learners to be ready to undergo the AOP assessment.
- There will be screening procedures to determine suitability of learners at the registration phase + on the day of assessment.

What You'll Learn

Learners will be able to identify the needs of customers and their expectations; perform measures to address customers' urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.

Entry Requirements

Learners are able to speak, listen and read English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1; and have numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 1.

Course Details

Duration 0.5 hours
Language English
Training Commitment Not specified
Total Enrolled 249 students
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