PWM-Retail: Service Challenges
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
LO 1: Learners will be able to identify common service challenge triggers in the service environment
LO 2: Learners will be able to recognize triggers in the service environment that may lead to various types of service challenges
LO 3: Learners will be able respond to service challenges using service recovery procedures
LO 4: Learners will be able to identify principles of effective communication to address service challenges
LO 5: Learners will be able to demonstrate the use of appropriate service escalation channels for unresolved service challenges
What You'll Learn
procedures to respond to the challenges and escalate unresolved service
challenges. The service sectors will need to rely on well-trained and motivated staff to deliver exceptional service. Challenges related to staff training, retention, and management can affect service quality and consistency. Ensuring that staff are adequately trained, supported, and empowered to handle various service scenarios is crucial for success.
Entry Requirements
a) At least 18 years old
b) Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPLN Level 4)