Customer Engagement and Diversity Management
Training Provider: HAPPY TOGETHER PTE. LTD.
Course Reference: TGS-2024051452
S$440
Original: S$880
Save S$440
About This Course
Learning Unit 1: Diverse and Inclusive Practice at Work
Learning Unit 2: Team Cohesion and Its Role in Organisational Success
Learning Unit 3: Diversity Management in Service-Oriented Environments
What You'll Learn
In this course, you will learn how to effectively manage people and relationships in a diverse service environment. You will develop skills to promote inclusive communication, build team cohesion, and manage diversity challenges. By the end of the course, you'll be equipped with practical strategies for fostering collaboration in teams and ensuring service excellence in customer-facing roles. This training will empower you to become a valuable asset in your organization, enhancing both customer engagement and operational success.
Entry Requirements
Age: 18 years old and above
Minimum Education: Lower Secondary
Minimum PSLE English Language Score of C (Pre-2021 system) or AL6 (Post-2021 system)
Work Experience: No min working experience
Be able to speak, listen, and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Details
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