WSQ-SS The Psychology of Consultative Selling
About This Course
Developing an understanding of consultative selling will give the staff much more confidence and higher productivity because they can better know the mind of customers to consult effectively, communicate clearly and convince well, resulting in the selling the respective products and services through the consultative perspectives. As such, the utilization of the Neuro-Linguistic Programming (NLP) technology becomes a powerful advantage for effective selling as well as professional satisfaction.
What You'll Learn
LO2: Formulate upselling and cross-selling guidelines to enhance customer value.
LO3: Create recommendation guidelines by analysing customer motivations, preferences.
LO4: Establish sales follow-up procedures to strengthen customer relationships.
Entry Requirements
- Minimum DIploma is required.
- Workplace Literacy and Numeracy Level 5 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 5 or equivalent to Upper Secondary Level of English and Mathematics).
- Trainocate will assess the learner's suitability if they are unable to meet the minimum entry requirements.