ITIL 4 Foundation Training
About This Course
Gain a solid foundation in ITIL 4 with this comprehensive training course. Learn to diagnose technical issues, manage incidents, and implement problem management procedures using the ITIL service value system and value chain. Participants will explore the four dimensions of service management, focusing on organizations, technology, value streams, and partners to enhance IT service delivery.
The course also covers ITIL guiding principles, empowering you to develop actionable plans and propose infrastructure upgrades aligned with user needs and business goals. Learn ITIL practices, including incident management, service desk, and continual improvement, to test systems and organize resources for infrastructure upgrades and effective administration. Equip yourself with the skills to ensure timely resolution of IT issues and optimize IT operations for success.
What You'll Learn
LO1: Diagnose technical problems and infrastructure using ITIL service value system
LO2: Implement ITIL problem management procedures to resolve root causes of infrastructure-related incidents.
LO3: Manage and troubleshoot technical issues using ITIL service value chain, ensuring timely resolution and advanced support within agreed timeframes.
LO4: Develop action plans based on ITIL guiding principles and propose infrastructure upgrades in accordance to user needs and potential benefits.
LO5: Test and organize information using ITIL practices to support infrastructure upgrades and administration.
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
Miniumum Age Group: 21-65 years old