Building Team Success Through Conflict Management Skills
About This Course
This course provides essential skills for mastering conflict resolution, allowing learners to foster better collaboration and success within teams. Participants will learn to identify early indicators of conflicts and assess situations to minimize their impact. The course covers strategies for resolving conflicts effectively, applying communication and negotiation skills while remaining sensitive to team dynamics. Learners will also gain the ability to analyze and resolve workplace conflicts through coaching, ensuring that conflicts are addressed constructively. Finally, the course emphasizes reviewing the effectiveness of resolution efforts and taking proactive steps to prevent conflicts from recurring, contributing to a healthier and more productive work environment.
Conflict resolution is critical in today’s fast-paced workplace where diverse teams often experience challenges in collaboration. This course is highly relevant to industries such as management, human resources, and team leadership, where maintaining harmonious relationships and team effectiveness is vital. By completing this course, learners will be equipped to handle conflicts efficiently and prevent future issues, positioning them for roles that require leadership, conflict management, and team facilitation skills.
This course is designed for beginner to intermediate learners, especially those in managerial roles or anyone who seeks to develop strong conflict resolution abilities in team settings.
What You'll Learn
LO1 - Learners will be able to identify early indicators of conflicts to minimize impact
LO2 - Learners will be able to resolve the conflicts after deciding the best conflict resolution strategies, and deal with conflicts sensitively.
LO3 - Learners will be able to manage workplace team conflicts by discussing issues, coaching members, and applying organisational policies to achieve effective outcomes.
LO4 – Learners will be able to review the effectiveness of conflict resolution and take actions to prevent the recurrence of conflicts.
Course Outline:
LU1: Identify Conflicts
T1: Assess conflict situation
T2: Causes of conflict
T3: Determine ways to validate information and history of conflict
T4: Identify the possible causes of conflict
T5: Recognise factors and early indicators that give rise to conflicts
LU2: Conflict Resolution Strategies
T1: Resolution strategies
T2: Resolve conflicts
T3: Analyse and decide on the best resolutions
T4: Communication and negotiation skills for managing team conflicts
T5: Conflict resolution process and deal with conflicts sensitively
LU3: Managing Team Conflicts in Workplace
T1: Scope of responsibilities
T2: manage team conflicts
T3: Possible benefits of team conflict
T4: Resolving team conflict
T5: Organisational policies and procedures to manage conflicts
T6: Coaching team members to resolve conflict
LU4: Reviewing the Effectiveness of Conflict Resolution and Preventing Conflict Recurrence
T1: Review the effectiveness various conflict resolution strategies
T2: Actions to revent conflict recurrence
T3: Legal and ethical considerations relating to conflict management
Entry Requirements
The entry requirements are:
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience
Target age group: 21-65 years old