Service Leadership [Classroom Facilitated] (Part of SCTP)
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2025055225
S$252
Original: S$840
Save S$588
About This Course
On completion of this course, participants will acquire the knowledge and skills to lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
What You'll Learn
The module will cover the following areas:
- Characteristics of a leader
- Methods to operationalise the organisation’s vision, mission and values within the team
- Techniques to promote a customer centric environment
- Methods to influence service team to achieve service excellence
- Methods to analyse the performance of team
- Characteristics of a leader
- Methods to operationalise the organisation’s vision, mission and values within the team
- Techniques to promote a customer centric environment
- Methods to influence service team to achieve service excellence
- Methods to analyse the performance of team
Entry Requirements
Basic English Proficiency:
Able to understand and read English, in order to comprehend trainer's instructions, training materials and participate in class discussions.
Basic Digital Literacy:
Use email, browse the internet and be able to use Microsoft Office.
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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