Workplace Conflict Management
About This Course
This two-day intensive course equips participants with practical strategies and tools to effectively navigate and resolve workplace conflicts. Through interactive exercises and case studies, participants will learn to identify potential conflict triggers, understand different conflict styles, and develop effective communication and negotiation skills. The course emphasizes collaborative problem-solving, empowering participants to proactively address conflicts with colleagues, find mutually agreeable solutions, and implement effective follow-up actions to ensure lasting resolutions. Participants will also learn to identify and leverage internal and external resources to support conflict resolution efforts, fostering a more positive and productive work environment.
What You'll Learn
• LO1. Identify intersections of roles and responsibilities in their team to anticipate and minimise potential sources of conflict
• LO2. Conduct research to find internal and external sources of assistance to support conflict resolution in the workplace
• LO3. Facilitate conflict resolution among affected team members in a workplace conflict
• LO4. Document the context of the conflict, discussions in the resolution process and the agreed follow-ups and solutions
• LO5. Monitor and modify agreed follow-ups and resolutions to ensure conflicts are effectively resolved
Entry Requirements
Entry Requirements
- 2 years of working experience in any sector; and
- Workplace Literacy and Numeracy (WPLN) 4 or equivalent
*Learners without the right WPLN or equivalent qualifications can be accepted if they have at least 3 years of relevant working experience in supervisory roles, subject to the MR’s approval.