WSQ-PC ITIL Foundation
About This Course
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.
- ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
- ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.
Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.
What You'll Learn
LO2 - Implement ITIL 4 problem management procedures and provide end-to-end management of technical issues using troubleshooting techniques.
LO3 - Perform infrastructure configuration and support tasks using network configuration techniques and ITIL 4 principles.
LO4 - Develop action plans and propose infrastructure upgrades considering user needs and potential benefits with ITIL service value systems.
LO5 - Develop action plans and propose infrastructure upgrades considering user needs and potential benefits.
LO6 - Organise information from various sources to develop user guides and training materials for infrastructure administration based on ITIL practices.
Entry Requirements
- Individuals at the start of their journey in Service Management ITSM
- Managers and aspiring ITSM Managers.
- Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery.
- Existing ITIL qualification holders wishing to update their knowledge.
- Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 6.
- Well versed in Microsoft Office applications, especially Word.
- Minimum post Secondary education is required.
- Trainocate will assess the learner's suitability if they are unable to meet the minimum entry requirements.