Customer Experience Innovation [Classroom Facilitated] (Part of SCTP)
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2025055458
S$252
Original: S$840
Save S$588
About This Course
In this module, participants learn how to develop insights and methods to enhance customer experience by identifying and mapping the organisation's current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating and implementing proposed improvements.
What You'll Learn
The module will cover the following areas:
- Understanding customer experience
- Analysing the components of customer journey map
- Gathering market intelligence
- Recognising gaps in the customer experience
- Implementing an enhanced customer experience
- Understanding customer experience
- Analysing the components of customer journey map
- Gathering market intelligence
- Recognising gaps in the customer experience
- Implementing an enhanced customer experience
Entry Requirements
Basic English Proficiency:
Able to understand and read English, in order to comprehend trainer's instructions, training materials and participate in class discussions.
Basic Digital Literacy:
Use email, browse the internet and be able to use Microsoft Office.
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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