Product and Service Innovation
About This Course
The training objective of this module is to equip learners with the competencies to conduct product and service innovation at their workplace. Upon completion of this course, learners will be able to identify innovation opportunities and execute innovative ideas effectively. Learners will also be able to provide the necessary support to their team in the process of innovation and communicate effectively without misunderstanding. The innovation process usually comes with changes at work and the learners will be able to overcome potential obstacles in the process of change to implement innovative ideas.
Attending the Product and Service Innovation workshop can offer learners numerous benefits that extend well beyond the classroom. Here are some potential post-course advantages:
• Enhanced Skill Set: Learners will acquire practical skills and knowledge needed to drive innovation within their organizations. This includes techniques for brainstorming, problem-solving, and implementing innovative ideas.
• Increased Competitiveness: Equipped with new skills, learners can contribute to their company's ability to stay competitive in the market. They can help develop unique products and services that meet evolving customer needs.
• Improved Career Opportunities: Gaining expertise in innovation can open up new career paths and advancement opportunities. Learners may become key players in their organizations' strategic initiatives, leading to promotions and increased responsibilities.
• Boosted Confidence: As learners apply their newly acquired skills and see the positive impact of their innovations, their confidence in their abilities will grow. This can lead to a more proactive approach to problem-solving and a greater willingness to take on challenging projects.
• Organizational Impact: The knowledge and skills gained from the workshop can lead to tangible improvements in the workplace, such as increased efficiency, cost savings, and higher customer satisfaction. Th
What You'll Learn
Mapped to:
• K1: Organisational goals and targets
• K2: Organisational continuous improvement goals
• K5: Relevant legislation and regulations, especially those relating to workplace safety and health
• K6: Organisational structure, functions, resources, policies, procedures and culture
LO2: Design innovative solutions using structured methodologies
Mapped to:
• K3: Continuous improvement systems, tools, techniques, systems and processes
• K6: Internal and external benchmarking and best practice principles and practices
• K7: Quality assurance/ control approaches
• K8: Continuous improvement target
• K9: Continuous improvement goals for the target
LO3: Implement innovative solutions using continuous improvement strategies
• K8: Continuous improvement target
• K9: Continuous improvement goals for the target
• A4: Implement savings, productivity and service improvements
• A5: Implement continuous improvement strategy as planned and monitor the result
• A6: Deploy the change in processes or procedures as a result of the continuous
Improvement
• A7: Monitor continuous improvement strategy against the identified benchmark and measures
• A8: Review the performance improvement before and after the implementation to identify further improvement opportunities
LO4: Facilitate open and transparent communication within teams to foster a culture of innovation.
Mapped to:
• K4: Feedback and suggestions for improvement opportunities
• A1: Execute plan for the improvement in consultation with senior management and su-pervisors of the target areas
• A3: Develop recommendations and plans for improvements and seek approval for de-ployment with relevant personnel and improvement teams
LO5: Address the sources of resistance proactively
Mapped to:
• A2: Coach teams or individuals to effectively participate in improvement processes
Entry Requirements
Participants with the following competency ratings from the workplace proficiency and numeracy are eligible
Listening and speaking - min level 5
Reading and writing - min level 5
Numeracy - min level 5