Stand out in the Experience Economy! Creating special moments for customers

About This Course

Both Hotel and Tourism sectors have a continued emphasis on the importance of creating innovative special moments for the customer's experience. The Skills Framework for Tourism has also spelt out a heightened need of skills in demand for experience development and delivery in the following tourism sectors from attractions, Meetings, Incentives, Conferences and Exhibitions (MICE) to tour and travel. The course will enable participants to look at ways to create the bespoke customer experience. An example that will be covered in this course will be the use of technology - as it can either hinder the moment (for example - replacing face to face chats with chatbots) or enhance the moment (for example - having intuitive video editing software that help users generate professional videos of their experiences that can be shared.