Time Management
About This Course
This People and Relationship Management course is designed to equip learners with the competencies required to develop and refine talent management strategies that align with an organization’s vision, mission, and values. Learners will gain practical knowledge in aligning time management practices with organizational goals, enhancing workforce productivity, and implementing effective performance measures. Emphasis is placed on real-world scenarios, interactive activities, and practical tools to enable participants to optimize their team's productivity and service delivery.
Participants will develop essential skills to evaluate current talent strategies, address productivity gaps, and refine processes to meet evolving organizational needs. The course covers critical aspects of setting performance KPIs, prioritizing tasks using techniques such as the Eisenhower Matrix, and utilizing accountability frameworks to strengthen team ownership and performance. These competencies are vital for professionals seeking to enhance workforce engagement, improve operational effectiveness, and support organizational service excellence initiatives.
This training is best suited for intermediate to advance level learners who have a basic understanding of management practices and are looking to develop their people and relationship management capabilities further. It is ideal for team leaders, HR coordinators, operations managers, and anyone responsible for managing or influencing workplace productivity and service outcomes. Whether you are upgrading your skills for a current role or preparing for future leadership responsibilities, this course provides structured, actionable knowledge to enhance your effectiveness and impact in the workplace.
What You'll Learn
LO2: Develop strategies to enhance productivity of the service workforce
LO3: Review and refine the talent management strategy to meet the evolving needs of the organization
LU1: Talent management strategy and organizational alignment
T1: Align time management practices with organizational vision, mission, and values
T2: Role of time management in talent strategy
T3: Benefits of integrating time management into the broader strategy – Employee retention, engagement, and consistency in customer experience
T4: Overview of talent management strategy
LU2: Workforce productivity and organizational effectiveness
T1: Setting performance KPIs using time management tools
T2: Enabling accountability and ownership
T3: Identifying productivity gaps
T4: Prioritization and scheduling techniques – Eisenhower Matrix, time blocking, and focused task execution
LU3: Talent Management Strategy Review and Refinement
T1: Reviewing alignment of strategy with outcomes – Linking best practices in time and self management to talent performance and service outcomes
T2: Refining practices – Adapting or replacing tools, structures, and processes for better future-fit strategy
T3: Assessment methods for time management effectiveness – Surveys, performance data, and team feedback
T4: Recognizing evolving workforce needs – Responding to workload shifts, role changes, and external service demands.
Entry Requirements
* Aged 21 and above;
* Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 1 year of working experience; and
* Have an English language proficiency equivalent of higher of any of the following - GCSE N/O Levels pass in English / WPLN Level 5