People and Relationship Management
Training Provider: CARETECH168 LLP
Course Reference: TGS-2025057641
S$150
Original: S$300
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About This Course
• Build resilience skills to manage stress and adapt effectively in diverse situations.
• Gain knowledge of diversity markers and strategies to promote inclusiveness.
• Develop emotional intelligence for better communication and interpersonal interactions.
• Learn methods to overcome challenges and utilize opportunities in serving diverse customers.
• Acquire tools and techniques for self-monitoring and continuous improvement in diversity management.
What You'll Learn
LU 1: Building Resilience in a Diverse Service Environment
LU 2: Fostering Inclusiveness Through Understanding Diversity Markers and Challenges
LU 3: Enhancing Interactions with Emotional Intelligence in a Diverse Environment
LU 4: Resilience in Navigating Challenges and Opportunities in Diversity
LU 5: Self-Monitoring for Effective Diversity Management
LU 2: Fostering Inclusiveness Through Understanding Diversity Markers and Challenges
LU 3: Enhancing Interactions with Emotional Intelligence in a Diverse Environment
LU 4: Resilience in Navigating Challenges and Opportunities in Diversity
LU 5: Self-Monitoring for Effective Diversity Management
Entry Requirements
Participants are recommended to have a minimum English proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy Level 3.
Course Details
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