Respond to Service Challenges
Training Provider: CARETECH168 LLP
Course Reference: TGS-2025057940
S$150
Original: S$300
Save S$150
About This Course
• Learn to identify triggers and challenges.
• Develop communication and recovery skills.
• Gain knowledge of escalation protocols.
What You'll Learn
LU 1: Recognizing Triggers and Service Challenges
LU 2: Mastering Communication and Service Recovery
LU 3: Escalation Strategies for Resolving Service Challenges
LU 2: Mastering Communication and Service Recovery
LU 3: Escalation Strategies for Resolving Service Challenges
Entry Requirements
Participants are recommended to have a minimum English proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy Level 3.
Course Details
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