Service Planning and Implementation
Training Provider: CARETECH168 LLP
Course Reference: TGS-2025058981
S$150
Original: S$300
Save S$150
About This Course
• Enhances understanding of service value chain and organizational alignment.
• Builds team collaboration skills through exercises and case studies.
• Improves communication skills with a focus on team principles.
• Provides tools to address and monitor service performance proactively.
• Clarifies escalation processes to maintain service standards.
• Equips participants to acquire and relay customer information accurately.
What You'll Learn
LU 1: Understanding Your Role in the Service Value Chain
LU 2: Teamwork in Service Delivery Excellence
LU 3: Mastering Effective Team Communication Skills
LU 4: Managing and Escalating Service Performance Issues
LU 5: Providing Essential Customer Information Effectively
LU 2: Teamwork in Service Delivery Excellence
LU 3: Mastering Effective Team Communication Skills
LU 4: Managing and Escalating Service Performance Issues
LU 5: Providing Essential Customer Information Effectively
Entry Requirements
Participants are recommended to have a minimum English proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy Level 3.
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from CARETECH168 LLP
Unlock the potential of generative AI in business transformation. This course explores cutting-edge ...
LO1: Comprehend the nature of conflict through Identification of the Signs, Stages and Cause of Conf...
• Learn to leverage organisational resources effectively.
• Develop professional etiquette and ...